A common question I’ve begun to receive is
What are some duties of the church hospitality team or committee?
I’ve put together a list of potential hospitality duties or areas of focus that your team might want to consider.
Your team members are the face of the Body of Christ to those God sends your way.
Your task is to help your guests feel the love of God by truly welcoming them into God’s house through friendly and authentically gracious service.
Not all churches will cover all areas of church hospitality with their team, but this list might give you a framework to think on.
General Duties of Church Hospitality Team
- Oversee the working of all hospitality and member care ministries.
- Coordinate the activities that involve hospitality and care ministries.
- Be alert to the needs of the church membership and ways to serve those needs.
- Develop a mission / vision statement for your team if that will help guide your ministry.
Area: The Welcome Experience for Church Visitors
- Recruit and train church greeters.
- Recruit and train church ushers.
- Design and oversee the collection of church visitor contact information
- Staff and train volunteers the visitor welcome center
- Review the communication materials for first time visitors
- How are children received for children’s church
- Regularly review the facility for signage and navigation
- Develop a parking lot team if needed.
- Host a reception after the morning services
Area: Help returning church visitors find ways to connect
- Take care of repeat visitors
- Develop processes for using the contact information
- Implement system for contact after the first visit
- Track visitors who make multiple visits
- Audit your visitor to regular attender process to find out ways to make it better.
- Care for new members
- Work with pastoral leadership to develop a follow up gathering (e.g., meet the pastor).
Area: Welcome Functions at Special Church Event
- All areas of ministry requiring use of the church kitchen (Setup, serve, clean up)
- Catering and Reception for installation of new pastors or great farewell of departing pastors
- Prepare refreshments for church socials
- Keep track of all supplies necessary for such events
- Develop and maintain a written log of food quantities per number of people to develop a reasonable awareness of how much food is needed for functions
- Train volunteers in use of kitchen machinery (think food sanitation, cleanliness, health department issues etc).
- Provide hospitality arrangements for visiting pastors / missionaries / special invited guests
Area: Member Care
Some hospitality committees may include other areas of member care:
- Arrange for meals for church families when needed (birth of baby,baby shower, death of loved one, health crisis)
- Light House cleaning for shut-in members or elderly members who need assistance.
- Transportation assistance for members who can’t drive themselves to appointments
- Gifts for Pastor / Staff appreciation days or Christmas
I’ve seen several church hospitality duty checklists that go far beyond this kind of general overview. They are specific to each individual church and the level of detail that each church wants. They get into item detail such as
- Who orders the paper products and other supplies
- How to work with custodial staff in partnership with the Hospitality Team.
- Who reports to who to keep people informed
- Processes for reimbursement and check writing duties
- Who’s in charge of cleaning up, locking up and other sorts of checklists.
- How to schedule use of certain rooms and coordinate volunteers for those rooms.
What areas might you add?
Let me ask you this.
In the comment field below, answer this question:
What additional areas or duties might you suggest for the hospitality team?
I’ve gathered a bunch of articles for the hospitality committee here if you want further reading.
Does Your Hospitality Team need a little help?
Does your hospitality team seem stuck?
Are you the newly appointed volunteer of the committee or to address your church’s hospitality ministry?
Do you know where you want to start improving your church hospitality, or do you feel there just too much information out there to know how to begin?
I offer church hospitality coaching for your leadership team. It is a one time phone conversation where I spend time on the phone with your or your committee, up to 90 minutes, where I help you trouble shoot and develop some action plans.