Recorded Class for Hospitality Ministry Leaders – January 15, 2015

Church Hospitality Training WebinarIf you are a new leader in your church’s hospitality or welcome ministry, buy access to this online class to help you get started in preparing for the upcoming season of welcome.

If you

  • Were recently appointed as leader of your hospitality ministry
  • Want to reorganize a stale welcome ministry
  • Re-launch your hospitality ministry for the next season of growth.

you may not know where to begin.

Where do you begin?

If you are just getting started, you are likely feeling a little overwhelmed with where to begin.

It feels like staring into the fog.

Let me help you get the fog out and help develop an action plan to help you get unstuck.

Sign up for Step up!: First Steps to Running or Restarting Your Welcome Ministries, an online class with other leaders who are in a similar position.

I’ve helped other hospitality ministry leaders breakthrough that log-jam of inaction and set them moving forward again. They felt like they were staring into the fog and not seeing much of anything clearly.

You’ll get your creativity going as you think of ways to move forward with your hospitality ministry.

The cost is an investment in retaining new families in your church membership.

Here is what you can expect to learn:

  • The Best Measurements of Effective Hospitality
  • The Master Word that will Help You Find and Remove Hidden Faults
  • 7 Areas to Form Your Action Plan

As I have been the new mover looking for a new home church, I have fresh lessons to share.

Details

  • Actions-help-about-iconDuration: 1 hour and a 30 minutes.
  • Replay recorded from January 15, 2015 Class
  • It is a narrated PowerPoint presentation.
  • No travel necessary.
  • Price: $39 USD.

Who is this class for?

  • If you are the new leader of your church hospitality committee and not sure how or where to start
  • Did you inherit a stale welcome ministry and need to re-launch it?
  • Perhaps you’ve been appointed as the new director who oversees the hospitality ministry of your church.
  • Does your hospitality ministry feel stuck?
  • Or maybe your hospitality committee is not quite sure where to start?
  • Or perhaps you are rotating off your committee leadership soon and need to train your replacement.

What will you receive?

  • Access to the class on the night of the presentation.
  • Access to download the video (MP4 for Windows Player and Quicktime) within 24 to 48 hours
  • Copies of MP3 audio to download
  • Copies of the slides as a PDF.
  • The optional handout that accompanies the teaching, along with links to further resources.
  • Permission to use this recording and resources in your congregation.

Cost:

  • This class has a registration fee of $39.00 USD per person.
  • Payable on-line via PayPal OR Credit Card via the order button below.
  • I will not see payment information.
  • You’ll receive a reminder emails with the access codes as time grows closer.
  • You’ll receive your receipt by email which should contain the entrance link that will be unique to you.

Order Now:

Click on the big button below and you’ll be taken to the page in the EvangelismCoach.org store to add it to your cart.

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Who is Chris Walker?

Evangelism Trainer Chris WalkerChris has given Evangelism Training seminars around the US and 9 Countries in Latin America. He is fittingly known as the Evangelism Coach because of his extensive work with churches in the US and Latin America in the areas of evangelism and church growth. Chris is an ordained pastor in the Presbyterian Church (USA).

His website has over 1000 articles on personal evangelism, congregational evangelism, and hospitality, as well as a podcast feed, all for free.

Ready for Results?

  • Practical. Based on my life experiences teaching evangelism and church hospitality on two continents and in two languages.
  • Biblical – No compromising of Scripture to get butts on benches here.
  • Personal – You’ll work with me to plan and  apply lessons to fit the personality of your church.
  • Affordable – A fraction of the cost of taking your ministry team to a conference or me to speak in person for a few days.
  • Step-by-Step Help. – You get some great ideas and focus to apply right away.
  • Gospel-Centered – It’s all about Jesus, proclaiming the glorious good and making disciples.

Frequent Webinar Questions

Q. What if I’ve been leading the hospitality ministry for a few years?
You may find that this class will spur some creativity or give you different angle to look at things.

I won’t simply say “be nice to people” or “tell your greeters to say this phrase”  but teach hospitality leaders how to identify shortcomings in their own context and think through ways to fix them.

The get started steps will focus on helping provide a framework for action over the next six months or so.

Questions before the live class?

Q.  What happens if I register and then miss the class?

You’ll be given access to the replay, typically within 24-48 hours of the webinar.

Q.  What if the audio is really awful?

Sometimes, there are problems with bandwidth.  If the audio is really awful, I will re-record the webinar in a studio and make the re-recording available for replay.  I did that with the last church greeter training webinar.

Audio quality can vary based on your audio software/hardware manufacturer as well as your operating system. When using VoIP, the following best practices are recommended:

  • For optimum sound quality, a headset is recommended, preferably a USB headset for ease of use.
  • If a headset is not available, a microphone and speakers are required, preferably a USB microphone for ease of use.
  • If using a microphone, it should be a distance of at least 1.5 feet away from any speakers that are built into or connected to your PC.
  • The use of a Webcam microphone is not recommended.
  • The use of a integrated laptop microphone with laptop speakers is not recommended.
  • Ear buds or earphones and use of the integrated laptop microphone is a workable solution.

Q.  Will I hear pitches for products and services?

You will not hear me sell anything during the webinar.    There is nothing more to buy.  You are buying access to a class and the registration fee helps me cover the cost of the technology.

Q.  Why do I need to pay the fee?

People value what they pay for.

I want people who are motivated to learn and will apply what they learn.

Free webinars are great when I am selling a product or service, where I can recoup the cost the webinar.

What others have said about Chris Walker’s Teaching

  • -Inspirational, re-awakening.
  • Do not be afraid! Evangelism is not scary – or need not be. It can be a friendly conversation.
  • “Attend one. ” You will no longer fear, ridicule or avoid evangelism.
  • More people really want to know Jesus and how to help others reach Him.
  • Good. Well worth it.
  • The seminar was awesome.
  • You will lose your misconceptions about evangelism.
  • Go with an open heart and mind and you will leave fulfilled.
  • You’ll learn to listen better.
  • An inspiring motivational speaker with a message for all.
  • Just do it – You will find that the skills are within, this encourages you to put them to use.
  • The seminar helps you feel more comfortable about evangelism.
  • Tools to share one’s faith with others to help them.
  • Your Church Hospitality Webinar Inspired Creativity

Order Now:

Click the big button and you’ll be taken to EvangelismCoach Sore to process your payment and receive instant access to the recording.

OrderNow

Do you have other questions?

Please use the form below to ask me other questions that you may have.  I’ll reply as well in the comment field.

Conference: Personal Evangelism for Ordinary People February 28, 2015

Imagine:

  • You confidently answer a question about why you follow Jesus.
  • Your friend asks you how you became a Christian and you give a clear story.
  • You share the gospel story without being tongue-tied.

I once met a church member who felt that evangelism was not doable because he felt he had

  • no talent,
  • no skill,
  • nor verbally eloquent like his pastor.

My friend lacked any confidence that he could witness to anyone.

Maybe you feel the same way. You find personal evangelism intimidating. You would rather clean a pig sty instead of talking about Jesus to your friends.

I was.

Learn how Personal Evangelism can be Natural

Speaking at Your Evangelism EventThe Personal Evangelism for Ordinary People seminar will help you overcome those natural fears and find fresh freedom in sharing your faith.

As you go through the seminar with Chris Walker, you’ll

  • Learn to recognize God given moments to talk about your faith
  • Discover evangelism can be as normal and natural as breathing.
  • Find and develop the four core evangelism skills you need, even if you don’t know your Bible.

Discover a compassion for the lost and learn how to share your faith.

This seminar is designed to give you a clear understanding of personal evangelism which results in a compassion that swallows fear and equips you to be effective in everyday life.

It’s designed to move you from clumsy to confident in just ONE day.

Coming to Richmond Virginia, February 28, 2015

If you live in or near the Richmond Virginia area you don’t want to miss this FREE event. . . .

Chris will help you find the same confidence that has helped him talk about his faith in Christ to anyone who asks. He used to be the obnoxious evangelist no one wants to be and has learned core skills to make evangelism accessible to you.


The seminar dispelled the fears associated with evangelism. Both personal stories and Biblical truth provided a framework from which to proceed in making sharing my faith conversationally more a part of my lifestyle.

I would highly recommend this class to anyone with a heart for becoming more verbal in their witness. — Participant


Come to learn some of the practical ways Chris has discovered to share your faith out of his research, study, and first hand real life experience from serving as a local pastor, planting two churches and doing evangelism work cross culturally in 9 different countries.

Date:

Saturday, February 28, 2015

9:00a – 4:00p

Registration opens at 8:30am.

Location:

Westminster Presbyterian Church, Richmond Virginia

4103 Monument Avenue, Richmond, VA 23230


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Cost:

This personal evangelism seminar is free. It is sponsored by Westminster Presbyterian Church.

Chris will have a resource table available for purchase of DVDs, CDs, and books.

Other Notes:

  • Registration information will be shared with EvangelismCoach.org.
  • Lunch will be provided. More information as time draws closer.
  • A resource table will be available, where Chris will provide audio CDs and other items from his resources.
  • When you register online, you’ll receive a complimentary subscription to the weekly newsletter by email, every Friday at 2pm. You can unsubscribe at any time.

Register Here:

Register online for free. You’ll receive reminders as the conference draws near.

We encourage you to bring your ministry leadership team to this event.

Event is open to the public and other churches are invited to register and attend.

Who is Chris Walker?

2013ChrisWalkerHeadShot425x287Chris Walker, of http://www.EvangelismCoach.org, is the featured speaker.

He is fittingly known as the Evangelism Coach because of his extensive work with churches in the US and Latin America in the areas of evangelism and church growth. Chris is an ordained pastor in the Presbyterian Church (USA).

His website has over 1000 articles on personal evangelism, congregational evangelism, and hospitality, as well as a podcast feed, all for free.

He has written:

Chris has also recorded 2 CDs on church hospitality issues, authored 2 DVDs for training greeters, and a 3 DVD set on Breaking Unseen Barriers that keep your visitors from coming back. Plus, he’s recorded additional DVDS and CDs on personal evangelism. All resources will be available at the resource table. Credit Cards will be accepted.


“Fall 2010 has gone well. I believe the First Touch teams have a renewed sense of purpose and others are doing their part to apply the welcoming concepts they learned when you spoke here. I heard from many folks about how helpful and energizing it was to hear you speak.

Your talk helped us see the need to engage people, not just serve them. I think overall it was one of our most successful events ever, and was a real example of how the momentum is shifting in a positive way.” P Strachan, Midlothian VA.


Chris is a highly accessible speaker who brings a passion and energy to his workshops that is contagious.

Geoff McClean, Pastor


I feel rejuvenated in learning to pray after the Salvation Army Quest ministry workshops in Michigan. Chris is very passionate and on fire for what he speaks about. Keep up the good work!

Dean Groendal
Muskegon Corps, Salvation Army

Church Shopping Visit Number 6

We were prepared to be the first time church visitor in our new home town of Port St. Lucie Florida.

The church planting team we are a part of has taken a holiday break, so our family was free on a Sunday morning to be that first time visitor and experience once again the challenge of being a new mover Christian family looking for a church home.  It is another visit in our series on church shopping.

First Time Church Visitor Story

Since we have no church going friends in this city, we are dependent upon advertisements and the internet to find a church to pick from.

We share some of first time visitor experiences here, here,here, here, and here.

How we picked this church

We chose a local church based on some advertisements we saw in a local circular that was delivered to our house.

There was nothing really impressive about their full page ad.

It was full of stock photography of young families and young adults.

The ad contained their service times and location and made it easy for us to make our way there on Sunday morning.

Our First Time Visitor Experience

As we made our way into the massive sanctuary, we discovered that stock photos of young families does not reflect the reality of the service we visited.

We mostly saw retired baby boomer retirees and the preaching pastor regularly referenced retirement and grandchildren.

The young families may be at other weekend services, but the morning service we picked didn’t match the marketing.

We arrived 5 minutes late (having missed a turn during a wonderful conversation in the car).   The parking lot was full, but we found a parking space on our own.  I realized that I had expected a church this size to have parking teams to facilitate this.  Another mismatched expectation.

If the church has morning greeters, we didn’t encounter one.    Another mismatched expectation.

We got a bulletin from an usher who wished us a Merry Christmas and left us alone to find our own way to our seat anywhere we wanted.  Another mismatched expectation for a church this size.

The sermon struck me as mediocre.  The teaching pastor went on for about 45 minutes going word by word from a text.

But I couldn’t tell you what the takeaway point was.  Neither could my family.  We all felt that there was no cohesive point in the verse by verse exposition.  I realize that I am working at improving my own talks and thus have an extra critical grid as I listen to other sermons.

The invitation to the altar call was not related to the sermon in any way, so there was another disconnect for me.  The invitation should always reflect a response point to the sermon, and not a tangential add-on.

When the service was over:

  • We left as anonymously as we came,
  • We talked with no one,
  • We felt noticed by no one, and
  • We were inspired by nothing.

However, the quality of the music, instruments, and vocals was excellent.  We could tell each of the singers and musicians enjoyed what they do and the level of professionalism in their leadership was excellent and something all churches should strive for.

Their Visitor Connection Card

Their visitor connection card was a separate card inside their bulletin.

I saw it after the offering had passed, so I missed a chance to turn it in.

While filling it in, they asked for birth dates of my children, anniversary dates of my marriage.  I think that’s too much personal information to give on a first visit.

The bulletin said I should turn it in at the welcome center for a free gift.  The bulletin didn’t tell me where the welcome center was.

I looked for the welcome center in what I thought was the lobby, but couldn’t determine which of the 4 tables was the visitor center.

No one was at any of them and there was no sign.

I know we will not get any visitor follow up letters or any other contact, as the church has no record of our attendance.

Our final impressions

This is a good church for many people who attend and have become part of its family.

The church is clearly Jesus centered – from the songs to the sermon.

The church is actively involved in the community in various projects.

We could tell from the Sunday bulletin activity list that there is a lot of good activity and potential for discipleship growth and many places we could potentially get involved.

The visitor contact card clearly told us what our first class would be if we wanted to give involved.

I’d still recommend this church to my future friends as an option for visiting.

From a hospitality systems standpoint, there is much room for improvement.   They might benefit from a quick review of my ebook How to Welcome Church Visitors

But our overall experience was so bland that nothing compels us to make a repeat visit.

What you can learn from our first time church visit

Send Your First Time Church Visitor a Followup Letter

Church Visitor Follow Up lettersOur family was the first time church visitor as a result of moving our home office to the state of Florida.

We visited a few churches around our new little area of Port St. Lucie.

Since we have no church going friends in this city, we are dependent upon advertisements and the internet to find a church.

We share some of first time visitor experiences here, here, here, here, and here. Due to my teaching schedule this fall, I have not made another first time visit.

I have written before about different ways to follow up on church visitors, but want to share with you some current life experiences of followup letters. [Read more…]

Book Review: Five Star Church

TheFiveStarChurchCould the same principles that create a five star hotel be applied to the church and its hospitality?

That is the basic structure of the fictional conversation between a pastor and staff and the general manager of a five star hotel, as mapped out in the book The Five Star Church: Serving God and His People with Excellence, by Stan Toler and Alan Nelson.

Utilizing that framework, Toler and Nelson make points of connection of quality, customer service, and exceeding expectation to help a church grow by attracting and connecting first time church visitors with the local church.

“People are attracted to organizations that are run with excellence and that are unabashedly committed to top-quality customer service.”

From other church hospitality books I’ve read about welcoming visitors, this one takes the different angle of utilizing the fictional conversation to cover the same points that are touched upon elsewhere.

The strength I found in this book is overcoming some of the common objections to quality improvement.

Take these quotes for example:

  • Beth wondered, “So we’re not compromising on the gospel by putting people at the center of our ministry?” “It’s not an either-or, but a both-and situation,” Jeff responded. Churches ought to be the leaders in excellence and customer service because we have the highest stakes—eternity.
  • We need to strive for excellence and care about our church property, programming and publicity because God deserves our best.
  • Top service organizations typically gain reputations for the “second mile” service they provide for people. Courtesy, follow-through, giving the benefit of the doubt and service with a smile characterize service-oriented companies.
  • Beth questioned, “Will we know when the shopper will attend? It seems that people might get a little nervous or even defensive if they think they’re being watched or judged.” “They’re being watched and judged anyway,” Jeff said. “The only difference is that we’re not benefiting from the feedback. A church may want to get the board or leadership team to buy into the idea first, and they will have to make the decision of whether the staff is informed. Or you may want to just spring a secret shopper on everybody without warning. Every situation is different. At Family Church, I think that as long as a team of a half-dozen people are aware of what we’re doing and why, that is sufficient. I suppose in congregations where there is rarely a visitor, an announced shopper program could ruin it.”

Who would this book be for?

This book was first published in 1999 when some of these concepts and connections were novel and part of a huge growth focus on quality service.

As such, some of critiques of the book nowadays (in 2014) reflect the passage of time, and it may feel a little outdated if you have read many different books on church hospitality.

The evaluation questions at the end of each chapter can help church leadership evaluate their current level of quality.

Resources