Here as 2012 ends and we step into 2013, a common question appearing in my search results deals with
What does the church hospitality committee do?
Define the goal
I’ve spoken with several committees over the last few years in my coaching phone calls about their church hospitality program.
A common thread in these conversations is
Where do we start with our church hospitality program?
You don’t want to re-create the wheel, nor do you want to lose focus as your hospitality committee gets going, either for the first time, or the first time in a long time.
In my reasoning, the purpose of the hospitality committee in church is
to take responsibility for welcome and receiving
of your church visitors coming for the first time,
as well as your current church members.
I’ve seen other churches include the following under their hospitality committee:
- Assimilation processes
- New Member Classes
- Church Database Maintenance
- Special Event Hospitality for events like funerals, weddings, receptions, etc.
This may make your committee’s work to0 big.
You’ll need to decide the scope of the committee, but these are general areas.
For my purposes, I usually recommend the following area of committee responsibilities:
- Marketing: focus on webpage and social networking areas, plus promotional pieces like mailing cards, flyers, programming publicity. The goal: drive visitor attendance to the church.
- Hospitality Team: focus on the welcome and hospitality experience of your visitors and members. Goal: create a great impression and remove unnecessary barriers to a repeat visit.
- Follow up Team: focus on regularly returning church visitors to step into your membership or connection processes. Goal: help a newcomer become a regular participant in congregational life.
Areas of work for the church hospitality committee:
On the assumption that the church hospitality committee focuses on the welcome and hospitality experience, the team should be involved in developing the working parts of the hospitality ministry.
- Church Greeters
- Church Ushers
- Church Welcome Center
- Post service receptions
- Visual presentation of the campus facilities
- Communication pieces for church visitors
- Welcome Packets for your church visitors
- Small thank you gifts for your first time visitors
- Advocating for great welcome throughout the life of the church.
Where does the new church hospitality committee start?
If you are starting a new church hospitality committee, or restarting one that has been neglected, the most common question is
Where do we start?
I have coached several church hospitality teams that are in this same arena.
You can start in any of the above areas or pick one of these areas:
- Develop your greeters
- Determine your connection process
- Do an audit of your facilities for adequate signage and lighting
- Start an after service reception
- Develop a welcome packet for church visitors
- Determine how you get church visitor contact information.
- Read books such as the one on this site: How to Welcome Church Visitors
Next steps I can help with
I offer several items to help you with developing your church hospitality committee
Start with this tutorial on church hospitality.
Over at the EvangelismCoach.org store, I have several products for immediate download or on DVD that you might find helpful:
- How to Welcome Church Visitors (ebook)
- Cast the Vision for Hospitality (Download MP3)
- Church Hospitality Review (Download MP3)
- Break the Barriers DVD set (4 DVD set aimed at helping you identify and remove barriers).
More Greeter Training Resources
- Greeter Webinar#1 – a 1 hour class for greeters.
- Greeter Webinar #2 – a 1 hour class from January 2013.
- You can get the 2 DVD Combo Set of Greeter Training DVDs from the store, or download them in one transaction
- See this tutorial on fixing your greeter ministry.
- Church Greeters 101 in Paperback
- Church Greeters 101 for Kindle
I have a simple training package of six phone calls with you as the leader of your church hospitality program.
It’s called the “Get Started Coaching Program for Hospitality Leaders.”
- Were recently appointed as leader of your hospitality ministry
- Want to reorganize a stale welcome ministry
- Relaunch your hospitality ministry for the next season of growth.
Let me ask you this?
What are the primary areas of focus for your church hospitality committee?