Church Hospitality Audit 3.0 for 2014 is Released

The gospel should be offensive, not your church members or your lackadaisical hospitality ministry.  Your hospitality ministry in the church is one of the most important factors in the experience of first time visitors that will influence their personal decision to come back to your church.

After all, your church won’t grow if your visitors don’t return and make friends.

But you may have unintentional barriers that might hinder that person’s decision to return.

Find some with a Church Hospitality Audit

Church Hospitality Leaders find it helpful to have a questionnaire to help them spot and fix items that can quickly remove those unecessary rough edges.

Analyze your Church Hospitality

Use this church hospitality survey form as part of your regular church hospitality review.

This will to help you evaluate how welcoming or visitor friendly your church is.

  • The original version was downloaded over 2100 times since I put it up here over 3 years ago.
  • Updated in 2013, it was downloaded over 5,000 more times.
  • Fresh for 2014, the new version of the Church Hospitality Audit 3.0 is now 20 pages long and helps in more areas.

This free report is now easier to use with more white space for notes of action steps that you’ll discover you’ll need to make.  It now has more observation points to correct and notice.

Sample questions from the Church Hospitality Audit

___ Is your church’s name easy to read from the road?
___ Is it easy to tell which entrance to use for the church office?
___ Does the exterior and overall appearance of your church look well maintained and attractive?
___ Are the restrooms all clean?
___ Do you have adequate lighting in hallways, classrooms, and the worship center?
___ Are the rooms for infants and toddlers both attractive and clean?
___ Are large print bulletins available?
___ Do you have greeters positioned at the entrances to the church?
___ Are members of your church prepared to extend brunch or dinner invitations to your guests?

We recently completed a major renovation and would have failed the audit MISERABLY a year ago (hence the reason for the major overhaul), but there were several things that I thought were great that we are not doing (love the mints for ushers/greeters and lozenges for annoying tickle or cough). — Jeannine

I love your site and the information is already impacting our church.   We have done a “Hospitality Audit” and found many issues to address.   We do NOT have any training for church greeters and we need to fix this. – Russ

Thanks for the hospitality audit in your last issue! I realize my church has a lot to do to improve it’s hospitality at the church, particularly on the facilities.  For example:

1. There no signs to mark offices, toilets, canteen, prayer room etc.  We need signs to mark the entrances to each & every room

2. We have a small sign by road side, but I realize the need to put the church name on the church premises.

3. Our road signs are cheaply improvised and unreadable from a distance.  We need better ones which are attractive and readable from a far.

Thanks for enlightening the world.


Download it here

Then share it with a Tweet, Google Plus, or even Facebook.  Spread the word about this free tool.

Don’t stop there

Take the time to review your hospitality systems.

Be sure to review the volunteers and process around your

  • Greeter Ministry
  • Campus
  • Welcome Center
  • Post service reception
  • Visitor Contact information

The ebook I sell on this website can be one way to review your systems.  Check out these additional books available from Amazon that could help.

Your hospitality ministry can also order a personal training from me.  It is a virtual seminar I offer that is travel-free.  You can offer it on any night or day that you choose.  I’ve even had a request on a Thursday for an event on Saturday morning.

Read more about how to get your own church hospitality team training seminar from me.

Photo Credit: LightBulb by Dawn

Church Visitor Assimilation Training Class

“I wish more church visitors would come back and get involved.”

ChurchVisitorAssmiliationWebinarThis is common lament I hear from church leaders.  They might be leading small churches.  They might be managing large churches.

These leaders have put forth valiant efforts to improve their hospitality, increase their marketing, and even provide some programming that would attract new people.

Other pastors might be leading a church in a remote community, or in a high density urban slums where it is dangerous to walk at night.  They may have only a cell phone without a data plan and no resources for a website.  Their plan for visitor follow-up may be slightly different because of access to resources or danger.

But, the problem remains.  The church visitor comes once and then never again.

Leaders occasionally need to review, renew, or refresh their strategies for helping new visitors return to church and become part of the congregation.

How do you help a first time visitor move to regular attendance and maybe even church membership?

Now is a good time for church visitor assimilation training.

Since the Christmas season and New Year’s are coming soon, your church will have lots of first time visitors coming.   It is time to review your assimilation strategies and think of intentional ways to utilize the season to impact the life of your local visitor who is looking for a church family.

It is time to refresh your vision for church visitor welcoming and integration strategies.

Are you ready to receive these visitors?

Are you prepared to help them return and look at becoming part of your church family in 2014?

You can focus a lot of effort on first impressions ministry but forget the end goal of having your guest make that second visit.

You might be leading a small church, or you might be leading a large church, but both face the same questions – how do we help first time church visitors become regular attenders?

Improve Your Assimilation — Webinar

Join me in a first time church visitor assimilation class looking at the theme of helping new visitors become regular attenders.

It is offered on-line for global access.  You can download the video after purchase, along with the handout, the mp3, and copy of the slides.

You’ll receive some fresh inspiration and motivation to examine your assimilation strategy.

You’ll hear hear some ideas that you can implement right away ahead of the Christmas and Thanksgiving holiday season.

In this webinar class, you will learn:

  • How Personal Invitations Impact Assimilation
  • How to Open the Front Door of Welcome
  • 5 Must Have Tools for Effective Assimilation
  • How to Close the Back Door and Keep them Coming
  • Some of the specific questions generated by the audience:
    • How do you get this vision into the congregation.
    • What do I do with a chronic hugger?
    • How often should you train volunteers?
    • How do you get your church leaders on board with this?
    • What are key elements to a action plan for a church that has none?
    • DO you have a book list you recommend?
    • Do you have anything that addresses specifically the subject of assimilation of new members into the church family?
    • We have an old lady that insists on hugging all the new people who come to church. Is this good/bad. How to address this? Some members thinks this repels new people. Help!
    • Is the gathering only for new visitors, or any congregants? Specific members turn to stay?
    • What’s the best way to identify a new guest (besides visual observation)?

I want to share insights I’ve gained over the last 15 years to help you plan to help some of your visitors move towards regular attendance.

This class is for

  • Hospitality teams,
  • Outreach and Welcome Pastors, and
  • Greeters and Ushers
  • Other leaders interested in ramping up or reviewing their assimilation process.

If you don’t have an intentional strategy for helping visitors connect with your church, then this class is for you.

If you need a fix your assimilation strategy, then you’ll find tremendous value in attending this class online.

Take some time now, ahead of Thanksgiving and Christmas, to start thinking about how to incorporate your new visitors who may be looking for a new church home.

Feedback from Participants

  • Thanks Chris…
  • Thank you very much!
  • Encouraging, really like the Simple Next Step Concept and keeping it simple
  • Thank you for great info and your time and experience to further the Kingdom of God.
  • Great start to get going
  • Helpful!
  • Great start. Thought provoking.
  • Thank you.  I’ll definitely check out your web site
  • Yes – very helpful as a neophyte in this ministry.
  • Thanks Chris, I love what you are doing. Keep it up!
  • Thanks Chris, Very inspirational and motivating. I will take this to our hospitality committee and get started – especially with training.
  • Pages of notes
  • Thank you!! I have a good take-away! Things to think about and plan.
  • Thank you so much for your time and help!


  • Actions-help-about-iconThis was a recording of a live webinar that people paid to access.  For the same price, you can access the replay.
  • Duration: 1 hour and a few minutes.
  • It is a narrated PowerPoint presentation.

What will you receive?

  • Access to download the video (MP4 for Windows Player and Quicktime)
  • Copies of MP3 audio to download
  • Copies of the slides as a PDF.
  • Streaming option if you don’t wish to download the video.
  • The optional handout that accompanies the teaching, along with links to further resources.
  • Permission to use this recording and resources in your congregation.


  • This class has a registration fee of $19 USD per person.
  • Payable on-line via paypapl or credit card via the order button below.
  • PayPal will process your payment and send you the information.  I will not see payment information.
  • You’ll receive an email with the access codes.

Order Now:

Click on the big button below and you’ll be taken to the page in the store to add it to your cart.



Who is Chris Walker?

Evangelism Trainer Chris WalkerChris has given Evangelism Training seminars around the US and 9 Countries in Latin America.

He is fittingly known as the Evangelism Coach because of his extensive work with churches in the US and Latin America in the areas of evangelism and church growth. Chris is an ordained pastor in the Presbyterian Church (USA).

His website has over 1000 articles on personal evangelism, congregational evangelism, and hospitality, as well as a podcast feed, all for free.

Ready for Results?

  • Practical. Based on my life experiences teaching evangelism and church hospitality on two continents and in two languages.
  • Biblical – No compromising of Scripture to get butts on benches here.
  • Personal – You’ll work with me to plan and  apply lessons to fit the personality of your church.
  • Affordable – A fraction of the cost of taking your ministry team to a conference or me to speak in person for a few days.
  • Step-by-Step Help. – You get some great ideas and focus to apply right away.
  • Gospel-Centered – It’s all about Jesus, proclaiming the glorious good and making disciples.

Frequent Webinar Questions

Q.  What happens if I register and then miss the class?

You’ll be given access to the replay, typically within 24-48 hours of the webinar.

Q.  What if the audio is really awful?

Sometimes, there are problems with bandwidth.  If the audio is really awful, I will re-record the webinar in a studio and make the re-recording available for replay.  I did that with the last church greeter training webinar.  Audio quality can vary based on your audio software/hardware manufacturer as well as your operating system. When using VoIP, the following best practices are recommended:

  • For optimum sound quality, a headset is recommended, preferably a USB headset for ease of use.
  • If a headset is not available, a microphone and speakers are required, preferably a USB microphone for ease of use.
  • If using a microphone, it should be a distance of at least 1.5 feet away from any speakers that are built into or connected to your PC.
  • The use of a Webcam microphone is not recommended.
  • The use of a integrated laptop microphone with laptop speakers is not recommended.
  • Ear buds or earphones and use of the integrated laptop microphone is a workable solution.

Q.  Why is there no group license for this webinar?

I found that a group license creates more work for me and for you as the group organizer.  I’ve set the registration fee low enough for individuals to be able to decide on their own.

Q.  Will I hear pitches for products and services?

You will not hear me sell anything during the webinar.    There is nothing more to buy.  You are buying access to a class and the registration fee helps me cover the cost of the technology.

Q.  Why do I need to pay the fee?

People value what they pay for.  I want people who are motivated to learn and will apply what they learn.  Free webinars are great when I am selling a product or service, where I can recoup the cost the webinar.

What others have said about Chris Walker’s Teaching

  • -Inspirational, re-awakening.
  • Do not be afraid! Evangelism is not scary – or need not be. It can be a friendly conversation.
  • “Attend one. ” You will no longer fear, ridicule or avoid evangelism.
  • More people really want to know Jesus and how to help others reach Him.
  • Good. Well worth it.
  • The seminar was awesome.
  • You will lose your misconceptions about evangelism.
  • Go with an open heart and mind and you will leave fulfilled.
  • You’ll learn to listen better.
  • An inspiring motivational speaker with a message for all.
  • Just do it – You will find that the skills are within, this encourages you to put them to use.
  • The seminar helps you feel more comfortable about evangelism.
  • Tools to share one’s faith with others to help them.
  • Your Church Hospitality Webinar Inspired Creativity

Order Now:

Click the big button and you’ll be taken to my store to process your payment.



Do you have other questions?

Please use the form below to ask me other questions that you may have.  I’ll reply as well in the comment field.

5 Star Book Reviews for Church Greeter 101

I was recently asked to organize our almost nonexistent hospitality team at church. I was honored to be asked but honestly not sure where to start.

I mean you just say hello to people right?!?

Who knew there was so much more to what a greeting team actually does!  Thank you so much for this book and the wonderful information and insight it has given me.  I’m excited to do this ministry for our Lord!

Amazon Reviewer, direct link

Chris Walker's Church Greeters 101 now available in print

Written for Leaders of Church Hospitality

Church Greeter 101 was written for the leaders of a church welcome ministry.  I want to lead you forward in starting or relaunching the greeter ministry of your church by covering such topics as:

  • how to recruit church greeters,
  • ideas to train church greeters, and
  • ways to cast the vision for ongoing hospitality ministry.


  • You’ve been asked to recruit greeters for your church greeting ministry.
  • You’ve been asked to organize your church greeters, but aren’t quite sure where to start.
  • You’ve been asked to train your current greeters but can’t find any adequate training material available.

Maybe you are not sure of any of the requirements to be a church greeter and are asking. . .

Where do I begin?

Not Just for Small Church Greeter Ministry

If there is a common thread running through the 10 reviews (to date) on Church Greeters 101, is that this book on greeting ministry is:

  • Practical
  • Useful
  • Inspiring
  • Helpful in preparing a training.

For example, I talked with a head hospitality coordinator for a large church in Pennsylvania.   I had always aimed this book at smaller churches that were just getting started, but this leader applied Church Greeters 101 to a non-organized ministry of welcome in the large church where he serves.

As we talked, here is what he shared about how Church Greeters 101 shaped his role as leader of the church hospitality ministry:

“I started out as a volunteer, then became an usher, then head usher, and now 2 years later, I lead the entire hospitality department of our church, over seeing a few hundred volunteers.

I love this work.

Thanks to your material in Church Greeters 101 and How to Welcome Church Visitors, you’ve helped us take our hospitality to a whole new level.  I’ve used your material to provide local training in other churches as well.  Thanks for organizing this teaching in a usable format and manner that is transferable and useful.”

G. Kehoe.

Have you read Church Greeters 101?

I know that many of you have read the electronic version of Church Greeters 101 before I turned it into a paperback and e-reader version in June of 2013.

Would you go right now to Amazon and write a review of the book?  Click the button below to go to Amazon’s listing and leave a review there.  More reviews will help the promotion on Amazon.


2 Church Greeter Training Videos Now for Download

DVD or Download Church Greeter Training
Now Available for Download

You know that church greeters can be a great asset to your hospitality ministry.

But one thing I encounter frequently from my readers is:

Is there a Greeter Training that I can purchase?

They are now available in a single boxed set here (USA Only).

Or available for digital download (world wide).

Training #1 helps church greeters:

  • The vision of Greeting Ministry
  • 5 Verbs Every Greeter Must Know
  • Conversational Small Talk for Nervous Greeters
  • Saying Goodbye with Style
  • 2 keys to an effective welcome
  • 2 Recruiting Tips
  • Q&A on post service receptions, new Christians, and more.

Training #2 helps your greeters:

  • How not to appear on a list of crazy things greeters do to embarrass visitors.
  • More conversational small talk for nervous greeters
  • Ways to recognize visitors in a large or small church     <—biggest question
  • How to be a good church greeter
  • The role of greeter in the church welcome
  • 5 Ways to Grow as a Greeter

Several people have found these training videos very helpful:

  • Show as part of your own training meeting
  • Inspire additional creativity on your part for a training.
  • One took the 5 Verbs from the Training #1 and made a bookmark.

How to acquire the Greeter Collection:

Order Your Church Greeter DVDs


Use the Order Now button to visit the page in the store, and choose the download option or the DVD option.



  • These are webinar recordings from live online presentations in a virtual classroom.
  • They are powerpoint slides with me narrating and talking.
  • You will have a 90 day no questions asked return policy.
  • You can download the videos to a memory stick and play on other computers, since they are MP4 files.
  • If something doesn’t work, simply email and I will fix it.