Church Hospitality Ministry Archive

Next to personal evangelism, Church Hospitality is arguably one of the most important ministries of the local church. So many churches fail in this ministry of kindness. I've collected nearly 100 of these articles in a download resource for sale. Visit How To Welcome Church Visitors for information about this ebook

Useful Small Talk at the Church Welcome Center

In our family’s current journey of looking for a church, we empathize anew with Christian families that are new movers and have to find a new church on their own.

I am re-discovering is the value of small talk when engaging your first time visitor.  (Read these 20 Crazy Church Greeter Comments).

Our church visit this past Sunday drew my attention to the value of small talk. [Read more...]

Webinar: Step up! First Steps to Running or Restarting Your Welcome Ministries

Church Hospitality Training WebinarIf you are a new leader in your church’s hospitality or welcome ministry, register for this online class to help you get started in preparing for the upcoming season of welcome.

If you

  • Were recently appointed as leader of your hospitality ministry
  • Want to reorganize a stale welcome ministry
  • Re-launch your hospitality ministry for the next season of growth.

you may not know where to begin.

Where do you begin?

If you are just getting started, you are likely feeling a little overwhelmed with where to begin.

It feels like staring into the fog.  Let me help you get the fog out and help develop an action plan to help you get unstuck.

Sign up for Step up!: First Steps to Running or Restarting Your Welcome Ministries, an online class with other leaders who are in a similar position.

I’ve helped other hospitality ministry leaders breakthrough that log-jam of inaction and set them moving forward again. They felt like they were staring into the fog and not seeing much of anything clearly.

You’ll get your creativity going as you think of ways to move forward with your hospitality ministry.

The cost is an investment in retaining new families in your church membership.

Here is what you can expect to learn:

  • The Two Best Measurements of Effective Hospitality
  • The Master Word that will Help You Find and Remove Hidden Faults
  • 7 Areas to Form Your Action Plan


  • Actions-help-about-iconDuration: 1 hour and a 30 minutes.
  • Instant Access to the recording from the class recorded on July 24, 2014
  • It is a narrated PowerPoint presentation.
  • No travel necessary.
  • Price: $39 USD.

Who is this class for?

  • If you are the new leader of your church hospitality committee and not sure how or where to start
  • Did you inherit a stale welcome ministry and need to re-launch it?
  • Perhaps you’ve been appointed as the new director who oversees the hospitality ministry of your church.
  • Does your hospitality ministry feel stuck?
  • Or maybe your hospitality committee is not quite sure where to start?
  • Or perhaps you are rotating off your committee leadership soon and need to train your replacement.

What will you receive?

  • Instant Access to download the video (MP4 for Windows Player and Quicktime).
  • Copies of MP3 audio to download
  • Copies of the slides as a PDF.
  • The optional handout that accompanies the teaching, along with links to further resources.
  • Permission to use this recording and resources in your congregation.


  • This class has a registration fee of $39.00 USD per person.
  • Payable on-line via PayPal OR Credit Card via the order button below.
  • I will not see payment information.
  • You’ll receive a reminder emails with the access codes as time grows closer.
  • You’ll receive your receipt by email which should contain the entrance link that will be unique to you.

Order Now:

Click on the big button below and you’ll be taken to the page in the store to add it to your cart.


Who is Chris Walker?

Evangelism Trainer Chris WalkerChris has given Evangelism Training seminars around the US and 9 Countries in Latin America. He is fittingly known as the Evangelism Coach because of his extensive work with churches in the US and Latin America in the areas of evangelism and church growth. Chris is an ordained pastor in the Presbyterian Church (USA).

His website has over 1000 articles on personal evangelism, congregational evangelism, and hospitality, as well as a podcast feed, all for free.

Ready for Results?

  • Practical. Based on my life experiences teaching evangelism and church hospitality on two continents and in two languages.
  • Biblical – No compromising of Scripture to get butts on benches here.
  • Personal – You’ll work with me to plan and  apply lessons to fit the personality of your church.
  • Affordable – A fraction of the cost of taking your ministry team to a conference or me to speak in person for a few days.
  • Step-by-Step Help. – You get some great ideas and focus to apply right away.
  • Gospel-Centered – It’s all about Jesus, proclaiming the glorious good and making disciples.

Frequent Webinar Questions

Q. What if I’ve been leading the hospitality ministry for a few years?
You may find that this class will spur some creativity or give you different angle to look at things.

I won’t simply say “be nice to people” or “tell your greeters to say this phrase”  but teach hospitality leaders how to identify shortcomings in their own context and think through ways to fix them.

The get started steps will focus on helping provide a framework for action over the next six months or so.

Questions before the live class?

Q.  What happens if I register and then miss the class?

You’ll be given access to the replay, typically within 24-48 hours of the webinar.

Q.  What if the audio is really awful?

Sometimes, there are problems with bandwidth.  If the audio is really awful, I will re-record the webinar in a studio and make the re-recording available for replay.  I did that with the last church greeter training webinar.

Audio quality can vary based on your audio software/hardware manufacturer as well as your operating system. When using VoIP, the following best practices are recommended:

  • For optimum sound quality, a headset is recommended, preferably a USB headset for ease of use.
  • If a headset is not available, a microphone and speakers are required, preferably a USB microphone for ease of use.
  • If using a microphone, it should be a distance of at least 1.5 feet away from any speakers that are built into or connected to your PC.
  • The use of a Webcam microphone is not recommended.
  • The use of a integrated laptop microphone with laptop speakers is not recommended.
  • Ear buds or earphones and use of the integrated laptop microphone is a workable solution.

Q.  Will I hear pitches for products and services?

You will not hear me sell anything during the webinar.    There is nothing more to buy.  You are buying access to a class and the registration fee helps me cover the cost of the technology.

Q.  Why do I need to pay the fee?

People value what they pay for.  I want people who are motivated to learn and will apply what they learn.  Free webinars are great when I am selling a product or service, where I can recoup the cost the webinar.

What others have said about Chris Walker’s Teaching

  • -Inspirational, re-awakening.
  • Do not be afraid! Evangelism is not scary – or need not be. It can be a friendly conversation.
  • “Attend one. ” You will no longer fear, ridicule or avoid evangelism.
  • More people really want to know Jesus and how to help others reach Him.
  • Good. Well worth it.
  • The seminar was awesome.
  • You will lose your misconceptions about evangelism.
  • Go with an open heart and mind and you will leave fulfilled.
  • You’ll learn to listen better.
  • An inspiring motivational speaker with a message for all.
  • Just do it – You will find that the skills are within, this encourages you to put them to use.
  • The seminar helps you feel more comfortable about evangelism.
  • Tools to share one’s faith with others to help them.
  • Your Church Hospitality Webinar Inspired Creativity

Order Now:

Click the big button and you’ll be taken to EvangelismCoach Sore to process your payment and receive instant access to the recording.


Do you have other questions?

Please use the form below to ask me other questions that you may have.  I’ll reply as well in the comment field.

20 Church Hospitality Goofs and How You Can Avoid Them

You know that churches make all sorts of hospitality mistakes.   You’ve probably experienced a few church hospitality errors  first hand.

Over the last few months, I’ve compiled this list of 20 complaints shared on Twitter.

Read them and cringe. [Read more...]

5 Church Hospitality Lessons from the Honda Classic


I’ve never  attended a major golf championship until last week’s Honda Classic

I was a first time guest in an environment I had never visited.

We were invited guests of a golf fanatic who secured 2 tickets for our family (plus tickets for the 2 reluctant kids were free).

I do play golf (about 1 time a year), so I am familiar with some of the rules and behavior expectations as a member of the crowd.

I’m not an avid follower of golf, so all those names on the board behind us are unknown to us.

But we couldn’t help feeling a little out of place.

  • listening in on the conversations around us by people extremely knowledgeable in enough golf trivia to win Jeopardy!
  • lost in the all the marketing booths for various businesses that we didn’t know we needed.
  • clueless about who we were watching (except one golfer who’s name we were familiar with).

In the presence of golf greatness

We made our way to the first hole, and watched 3 professional golfers tee off.

We followed them along the well marked way toward the green and watched them finish the whole.

Those players were unknown to us, although one of those men won the $6 million check at the end of Sunday’s sudden death hole.

We stayed there awaiting the next group  and the next, when a mass of people an photographers started moving in.  Tiger Woods was approaching.  At least I knew that name.

Once Woods finished the hole, the mass of people and photographers moved on.

We lucked out I guess.  We were in the presence of golf greatness.

5 Hospitality Lessons  I learned from the Honda Classic

I enjoyed my visit and would love to do it again sometime.

As I rode the shuttle bus back to the car (parked nearly 5 miles away in a park), I found myself thinking about the entire hospitality experience I had at the Honda Classic.

The magnitude of the Honda Classic will never be reached in a local church.   The logistics were on such a massive scale that a local church will never achieve.  But there were some key points that you can apply in your local church.

1.  They prepared in advance for guests.

Advance preparation was evident.  It had to be well planned out.  

For record setting 193,052 guests who attended, logistics had to be thought out.  Volunteers had to be organized.  Materials needed to be in place.  Vendor booths needed to be setup.  Food, media cameras, security, parking, all had to be organized.

You may not get 193,052 guests coming to your church, but you can prepare for the 10-100 who will visit you this weekend with intentional focus on preparing your welcome.

2.  Strategic Signage

The Honda Classic made great efforts in navigational signage.  From signs that guided us to parking, where to get the shuttle bus, where to enter, where to go, all signage was clear.

I did not have to ask a volunteer for directions.  As we walked around the campus to watch golfers, to eat lunch, and to use the facilities, all were clearly marked.

Signage made it easy for us to get where we needed to go.  Take your own signage audit to make sure your visitors can find the important rooms in your church.

3.  It stayed clean.

Confirmed guests of 193,052, plus media, players, volunteers mean a lot of trash.  Food tents, food carts all had their own trash from their kitchen work.  The tents with vendors all had leaflet giveaways and lots of marketing materials, much of which would find its way to a trash can at some point.

I was impressed at how clean the grounds of the Honda Classic remained.   Trash receptacles were everywhere.  I saw volunteers picking up anything that missed.  I saw volunteers keep changing out full bags.  I never saw an overflowing trash can.

At the food stand we ate at, the condiment counter could have gotten all trashed with mustard, relish spills, honey mustard sauce, mayonnaise spills and more.  But I saw the volunteer keep that area clean.

If someone left their food trash on a picnic table, it was cleaned up quickly by volunteers.

The volunteer base had a strong ethic in keeping the appearance neat.  I noticed that even the glass doors we used didn’t have hand smudges on them.  Someone had to stay on top of that.

How well does your church do at keeping it’s facility clean?  How well do your members take pride in picking up any trash that is not theirs to make sure their campus stays clean?

4.  Volunteers who took pride in their work.

Mobilizing volunteers is a challenge for every organization.  On this scale, it took an amazing leader to cast that vision for great customer service ethic I saw in the volunteers at the Honda Classic.

Men and women took their role seriously.  They took pride in their work.  They looked after their guests.

One thing I frequently hear from leaders of hospitality ministries is dispassionate volunteers.  Part of your role as the ministry leader is to refresh that vision for hospitality so that your volunteers will take pride in their service.

5.  The whole experience was easy to enjoy.

As a first time visitor to the Honda Classic, I could have easily been overwhelmed by the newness of it all.

But their advance preparation and work ethic of their volunteers made the experience of the Honda Classic extremely enjoyable.

Even though I was out of place in the midst of thousands of golf lovers who knew what they were watching, I still enjoyed my experience.

This is what you want your first time visitor to feel when they leave your church after their first time visit.

You don’t have to entertain them like a Disney show, nor do you have to impress them with technology.  But you do need to make sure their experience of your church service leaves them with a enjoyable impression.

Coaching Call

Do you want to discuss your where your hospitality system is stuck?

I offer a coaching call where I spend time on the phone with you or your committee, up to 90 minutes, where I help you trouble shoot and develop some action plans.

I can help you review your systems through a step by step flow chart that I’ve developed.  Read more about that hospitality coaching here.