Here is one of my favorite church hospitality questions:
Our hospitality ministry is SOOOOO lacking.
What can we do to fix it?
Based on some descriptions that readers like you tell me, I frequently run into these adjectives.
- Lack of Passion.
- Not organized well.
- Whatever happens, happens.
- People and ministry fall through the cracks.
- Visitors don’t return after the first or second visit.
Those would be some adjectives describing a disorganized hospitality ministry.
But evidence of a disorganized welcome ministry will also show in volunteer attitudes:
- showing up late
- little eye contact
- lack of warmth
- no substitution for no shows
- church ushers feel like “bucket pushers” or “bulletin pushers”
- Doing a Duty versus ministry
How do you restart a hospitality ministry that feels this way?
I was talking with an unchurched friend last week about hospitality ministry.
He tells me that churches should be welcoming. It should be that way.
But he has not experienced a great welcome in recent years.
He is not a regular church goer, but even he knows that churches need to be friendlier.
It’s my prayer that when he responds to my invitation to come to my church, that our hospitality team would bless him and help him feel welcome.
What are some steps you can take to restart a failing welcome ministry for your church visitors? Read below for tips
1. Describe your vision of a functioning hospitality ministry.
What would a fully functioning church hospitality and welcome ministry look like if it was running 100%?
Describe it as clear as possible.
What are the words that you would use if we were in a coaching call and you were telling me what a beautiful hospitality ministry would look like at your church?
2. Cast your vision.
If you can enlist your pastor to help you with the occasional plug from the front, you’ll be informing those folks in your church who ONLY listen to the person up front.
You can cast your vision in a refresher meeting or training meeting.
You can cast your vision as you recruit new people 1-1 and they hear your passion.
Hearing someone else be excited about this ministry can begin to bring new life into the situation.
3. Review your systems.
Take the time to review your church hospitality systems.
The ebook I sell on this website can be one way to review your systems, or take the time to do your own hospitality audit. There are others available from Amazon that could help.
Be sure to review the volunteers and process around your
4. Provide some guidance
You’ll need to gather your ministry volunteers at some point and provide some training.
Reset your expectations.
Paint a picture of what you dream they would do.
Help them brainstorm what the ideal welcoming process would look like and let their creative minds help shape the process.
If you need some help getting started, consider a hospitality coaching call with me. I’ll help you think through the process.
Download Tools under $15 to help you
Each one of these tools can help you with training. Click on their links to learn more.
- Church Greeters 101 – an ebook aimed at helping you recruit and organize your greeter ministry.
- Create a Culture of Church Hospitality – audio download that includes 14 ways to cast vision.
- Evaluate your Church hospitality – audio download on reviewing your systems