I read a newsletter some time ago (source lost) that described what it is like to be a church visitor:
Why is it so difficult to walk into a new church?
Even if you’ve been steeped in church culture for years, being in an unfamiliar environment is unsettling.
If you get there a few minutes early, you awkwardly sit by yourself while people around you catch up on each other’s news.
If you get there a few minutes late, you have to go through the painful ordeal of finding a seat while everyone else is already standing to sing, or worse, sitting down and watching you walk down the aisle.
You stumble through the service feeling inept, trying to decipher the hymnal from the chorus book, then realize that all the music is printed at the back of your bulletin anyway.
You try to follow the sermon without being too critical and try to forget how it’s different from the church you left behind.
You try to worship without distractions, but it’s hard.
And then there’s the visitor who has never been inside a church before.
Magnify that out-of-place feeling by one hundred.
My Personal Experience of Being a church visitor
In the past 4 years, I’ve had the chance to be a first time visitor in lots of different churches.
I travel and speak around the US and Latin America and it gives me a chance to visit.
Here are two experiences of my first time visit:
- Did anyone notice this first time church visitor?
- Cross Cultural experience as a first time church visitor
Recently, we’ve been attending a church for the last six weeks or so, while we are preparing our own church for its launch.
They have two critical elements to growing a church (see this post: Only Two Things grow a church).
But even after 6 weeks, no one has said hello to us.
That makes it very hard to keep going, even though we know we won’t stay connected when we launch our new congregation.
Think like a first time church visitor
When you review your hospitality ministries and your first guest experience, think like a church visitor.
Church visitors have a variety of needs, variety of different reactions, but two common factors to nearly all first time church visitors is
- Spatial anxiety – not knowing where anything is or how anything is done in your church.
- Social anxiety – will I fit in, will these people like me, do I have a place to serve.
Maybe because I teach on this stuff, I am aware of my emotions when I enter a strange place.
I’ve made notes about typical questions that I ask, what I look for, and have grown these observations into a full fledged e-book that I sell at in the EvangelismCoach store.
In that e-book, I help churches evaluate their church hospitality systems from parking lot to the pew.
One of the critical exercises is to develop empathy for the first time visitor in your midst. By developing that empathy, you will see things that you can fix in your own church.
Let me ask you this?
What are some ways you can develop empathy or an emotional awareness for your first time church visitor?
How can you change some of your hospitality practices to calm those emotional responses?