A common question I receive is
What are some duties of the church hospitality team or committee?
I’ve put together a list of potential hospitality duties for your committee.
Your team might want to consider these as focus areas as you work on your church hospitality program.
Larger churches will break these into teams,.
Smaller churches will find some of these areas are not applicable.
Your team members are the face of the Body of Christ to those God sends to your church.
Not all churches will cover all areas of their church hospitality program with their team.
This list of functions of a church hospitality team might give you a framework to think on.
General Duties of Church Hospitality Team
- Oversee the working of all hospitality programs and visitor care ministries.
- Coordinate the activities that involve hospitality and care ministries.
- Be alert to the needs of the church membership and ways to serve those needs.
- Develop a mission and vision statement for your team, if that will help guide your ministry.
Area: The Welcome Experience for Church Visitors
- Recruit and train church greeters.
- Recruit and train church ushers.
- Develop a parking lot team if needed.
- Host a reception after the morning services.
- Staff and train volunteers for the visitor welcome center.
- Review the communication materials for first-time visitors.
- How children are received for children’s church.
- Regularly review the facility for signage and navigation.
- Design and oversee the collection of church visitor contact information.
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Area: Help returning church visitors connect
- Take care of repeat visitors
- Implement a system for contact after the first visit
- Audit your visitor-to-regular attender process to find out ways to make it better.
- Develop processes for getting and using the contact information.
- Track visitors who make multiple visits
- Care for new members
- Work with pastoral leadership to develop a follow-up gathering (e.g., meet the pastor).
- Find ways to help your visitors to make new friends.
Area: Welcome Functions at Special Church Events
- All areas of ministry requiring the use of the church kitchen (Setup, serve, clean up).
- Catering and Reception for installation of new pastors or great farewell of departing pastors.
- Prepare refreshments for church socials.
- Keep track of all supplies necessary for such events.
- Develop and maintain a written log of food quantities per number of people to develop a reasonable awareness of how much food is needed for functions.
- Train volunteers in the proper use of kitchen machinery (think food sanitation, cleanliness, health department issues, etc).
- Provide hospitality arrangements for visiting pastors, missionaries, and specially invited guests.
Area: Member Care
Some hospitality committees may include other areas of member care:
- Arrange for meals for church families when needed (birth of baby, baby shower, death of loved one, health crisis).
- Light house cleaning for shut-in members or elderly members who need assistance.
- Transportation assistance for members who can’t drive themselves to appointments.
- Gifts for Pastor / Staff appreciation days or Christmas.
I’ve seen several more church hospitality duty checklists that go far beyond this kind of general overview.
They are specific to each individual church and the level of detail that each church wants.
They get into item detail such as
- Who orders the paper products and other supplies.
- How to work with custodial staff in partnership with the Hospitality Team.
- Who reports to who to keep people informed.
- Processes for reimbursement and check writing duties.
- Who’s in charge of cleaning up, locking up, and other sorts of checklists.
- How to schedule the use of certain rooms and coordinate volunteers for those rooms.
What areas might you add?
Let me ask you this.
In the comment field below, answer this question:
What additional areas or duties might you suggest for the hospitality team?
I’ve gathered a bunch of articles for the hospitality committee here if you want further reading.
Does Your Hospitality Team need a little help?
Does your hospitality program seem stuck on ideas?
Are you the newly appointed volunteer of the committee or to address your church’s hospitality ministry?
Do you know where you want to start improving your church hospitality, or do you feel there just too much information out there to know how to begin?
I offer church hospitality coaching for your hospitality director. It follows a six week structure to help you get your committee and hospitality program going forward.